Shipping policy

Shipping Policy

All orders are processed within [1–3] business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

Shipment confirmation and order tracking

You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, duties, and taxes

ZenvoraPaw is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

ZenvoraPaw is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our team directly to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Questions

If you have any questions about shipping, please contact us at jmrmarcotti@gmail.com.